For some time, I used to be a trusted seller on Cardmarket, considered one of Europe’s most prominent platforms for trading playing cards. I managed a perfect reputation — over four hundred beneficial opinions, zero disputes, and reliable, professional provider. But one particular unjustified dispute, managed by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, changed everything. on this page, I will share my personal working experience, explain the structural flaws in Cardmarket's dispute procedure, and difficulty a stark warning to other sellers.
A clean up file crafted about decades
A established vendor With a hundred% good opinions
Before the incident, I was accurately the sort of seller every marketplace values. I mentioned buying and selling playing cards precisely, described ailments transparently, and shipped immediately. I in no way been given only one complaint — only praise.
the necessity of have confidence in on Cardmarket
popularity is anything for sellers on Cardmarket. 1 miscalculation — even one that isn’t your fault — can damage years of exertions. That’s what makes my Tale so alarming for Other people running around the platform.
The Dispute That Shattered My Standing
Buyer requested the Wrong Card, Then Blamed Me
The trouble started any time a customer requested a card listed precisely by identify, set, and affliction. Upon receiving it, they falsely claimed I had sent the “wrong Edition” — Inspite of apparent listing evidence demonstrating I hadn’t.
evidence disregarded by Support
I submitted screenshots in the listing, card version, and situation to confirm my precision. But Cardmarket assist, particularly Silvia Parravano, dismissed the information. rather than reviewing the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling from the Dispute
No good Investigation
Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She merely blocked my account. No hearing. No 2nd feeling. No appeal.
No Warning, No conversation
What built this even worse was the suddenness of the motion. I had been locked out of my account right away. My appeals — requesting an assessment or escalation — website ended up fulfilled with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing precisely the same sample
In adhere to-ups, my scenario was also noticed by Christian Tobehn, A further member of Cardmarket's aid staff. regretably, rather than examining the details objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections plus a long term ban.
A Pattern of vendor Disregard
Are trustworthy Sellers currently being Silenced?
immediately after this expertise, I began researching on line discussion boards and Group threads. I swiftly discovered I wasn’t alone. Dozens of prolonged-time sellers noted identical encounters — numerous involving Silvia Parravano.
a standard concept? consumers constantly win, even though wrong — and sellers are remaining voiceless.
How This Hurts the complete Marketplace
although platforms really should safeguard buyers, ignoring evidence from genuine sellers causes a damaged ecosystem. When believe in is a single-sided, undesirable actors take advantage, realizing they’ll be shielded by biased assistance agents.
the issue: No Oversight, No attractiveness
not enough Transparency in Cardmarket’s procedure
quite possibly the most alarming situation could be the absence of an appeals approach. when staff like Silvia or Christian make a decision, it’s ultimate. There’s no next assessment, no accountability, and no way to revive usage of your account — Irrespective of how sturdy your evidence is.
Risk of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a false declare — or get rid of my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
economic and psychological repercussions
organization Loss right away
I invested yrs in setting up my vendor profile. All that energy was worn out quickly, along with likely potential cash flow. My seller dashboard, order historical past, and loyal purchaser base — all gone.
Emotional Toll over a Trusted Seller
This wasn’t just a company strike. It was demoralizing. to become addressed like a fraud immediately after decades of integrity was emotionally devastating. I followed each and every rule, and still got punished.
What Cardmarket Must Do to get back belief
Platform Reforms Are Urgently wanted
If Cardmarket really wants to retain good quality sellers and stop long run abuse, it ought to:
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✅ Introduce a clear appeal system for blocked accounts
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✅ need disputes for being reviewed by not less than two independent help agents
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✅ educate staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who post distinct, factual evidence
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✅ Establish accountability metrics for employees selections
without having these improvements, honest sellers will proceed for being collateral problems in a process that blindly favors consumers.
closing ideas: Be cautious, Stay Documented
in case you are presently marketing on Cardmarket, don’t assume your great file will safeguard you. you are usually one particular customer grievance — even a false one particular — clear of staying silenced.
safeguard by yourself by:
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getting screenshots of every listing
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Archiving communication with buyers
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Backing up your account facts frequently
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getting ready for disputes — even if you do nothing at all Erroneous
summary:
My practical experience with Silvia Parravano and Christian Tobehn must function a significant warning to any individual making use of Cardmarket. I thought in the platform. I played by the rules. And that i nonetheless acquired taken off devoid of lead to.
If Cardmarket continues to ignore seller rights, much more reputable suppliers will stroll away. And when that transpires, the System received’t just lose sellers — it’ll shed its believability.
Has anything similar transpired to you? Share your working experience and assistance increase recognition. Sellers are entitled to superior.